Its fun to look back and find the right advice on my blog. Enjoy this re-post!
Don’t put your “but” in the face of an angry person.
Angry people are in a triggered reactive state.
The ability to listen or think logically diminishes with the rise of strong emotions.
The animal or limbic brain takes over control from the reasoning pre-frontal cortex.
Evidence also shows that when we grip our jaw, we are less able to listen through our ears.
Be careful of those buts.
Wait until the person has calmed down before trying to use reason.
Find Your Middle Ground 
I’d love to hear from you …